Yes, we appreciate any financial support that donors are able to provide so that we can continue to serve those around us. Click Here for details on how to give.
You can cancel the event at any time. However, cancellations within 15 working days prior to the event will still incur 10% of the cost for the event. Cancellations within 5 working days will incur 25% of the cost for the event.
At any time, if any materials have been purchased by Serve the City for the event then the cost of these is paid by the organisation which contracted us to organise the event.
Any cancellation should be made in writing.
You can pay before the event if you wish to. You simply need to request the event manager to send you the invoice before. Beware that you cannot modify the invoice after the payment has been made.
You can pay by card using the link https://www.servethecity.brussels/pay
Any rescheduling should be made in writing, and include the new date. An event can be rescheduled for a maximum of 2 times within 3 months of the original date. If the event is not rescheduled, it will be considered cancelled and the cancellation terms will be applied.
At any time, if any materials have been purchased by Serve the City for the event then the cost of these is paid by the organisation which contracted us to organise the event.
If your company uses Benevity, we can create a project for your team so you can register the hours that you have volunteered with us in the platform.
Of course you can! Members of our team will also take pictures of your team during the event. If a member of your team does not wish to be featured in the pictures, they simply need to let our event manager know.
Beware that your pictures CANNOT include the faces of beneficiaries. If you would like to take a picture in which a beneficiary is visible, the beneficiary will need to openly express his consent.
In short YES!
In long:
Serve the City is since 2020 (and at least until 2025 included) a nonprofit recognised by the FPS Finances. Every donor who pays taxes in Belgium and donated to us 40 € or more during the year 2021 will receive a tax reduction of 45% of the total amount donated (e.g. if you donated to us 100 € in 2021, you will have a tax reduction of 45 €).
But to be able to do this, we do need your physical address, or we can’t deliver the receipt, so make sure to fill it in the form above.
All tax deduction attests will be sent during the first trimester of the next fiscal year (e.g. for a donation made in 2021, the attest will be sent during the first trimester of 2022.
More information from the FPS Finances can be found here (in French).
We generally request a minimum time commitment of 70~80 hours for each project. However, this time may vary depending of the project. We will discuss the minimum and maximum number of hours in the first meeting, and modify them according to your needs during the project.
Serve the City Brussels is not able to intermediate donations consisting in furniture.
Serve the City does not accept men’s clothing. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
Serve the City Brussels is not able to intermediate donations consisting of toys. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
Serve the City Brussels is not able to intermediate donations consisting of women’s clothing. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
We can propose corporate activities outside of Brussels, although an additional fee may be applied.
Not all the volunteering activities in this booklet can be proposed. Our team will study every request individually and provide you with a personalised offer.
No. We do not provide professional photographers. The pictures will be taken by members of our team.
We can provide you with a certificate proving your engagement with our organisation.
The size of your group and the type of activity will determine the delays for contacting our team. The delays proposed are thought to ensure a high-quality event.
- Up to 20 people, we advise you to contact us no less than 1 month before the event.
- Up to 50 people, 2 months are recommended.
- For bigger groups, the planning must start at least 3 months in advance.
If you would like to volunteer as a team with us for a full day, you will need to book two half-a-day activities.
If you are planning to be more participants than the planned in the offer, please, check with the event manager if it is possible to modify the number of participants at least 3 working days in advance.
There may be activities where the maximum number of participants CANNOT be exceeded.
Currently, we only accept the following in-kind donations:
- Books in Arabic, Tigrinya, Tigre or Dahlik.
- Food supplies for Breakfast4Refugees (please call for more information).
Unless specified otherwise at our events, we do not accept clothes or toys as we are not equipped to sort them through to bring them to the people who need them. We recommend you to check with Hub Humanitaire, Solidarité Grand Froid, Les Petits Riens or Oxfam.
Serve the City is a non-profit organisation with limited governmental subsidies. Therefore, any surplus left after the cost of the day (organisation and supplies) will be used to further support Serve the City and its activities in Belgium, through supplies, volunteer coordination and partnerships.
Yes. If your company insurance does not cover your participation, you can benefit from Serve the City’s insurance.
